Privacy Policy

Disclaimer: This is a template Privacy Policy and is for informational purposes only. It requires review, customization, and approval by a qualified legal professional to ensure compliance with all applicable laws and regulations specific to your business and jurisdiction. This does not constitute legal advice.

1. Introduction

Welcome to Baobab Packaging Solutions Kenya Ltd ("BPS", "we", "us", or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bpsafrica.co.ke, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, company name, job title, email address, and telephone number, and demographic information, such as your industry or location, that you voluntarily give to us when you fill out a contact form, request a consultation, subscribe to our newsletter, or otherwise interact with the Site. You are under no obligation to provide us with personal information of any kind; however, your refusal to do so may prevent you from using certain features of the Site.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, referring URLs, and the pages you have viewed directly before and after accessing the Site.

Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. For more information on how we use cookies, please refer to any separate Cookie Policy we may post or contact us.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account (if applicable).
• Email you regarding your account or order (if applicable).
• Respond to your product and customer service requests.
• Send you newsletters, marketing communications, and other information about our products, services, and promotions that may be of interest to you.
• Improve the operation, functionality, and user experience of the Site.
• Monitor and analyze usage, trends, and activities in connection with our Site and services.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Comply with applicable legal and regulatory requirements and enforce our terms and conditions.
• Compile anonymous statistical data and analysis for use internally or with third parties.
• Request feedback and contact you about your use of the Site.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance (e.g., CRM platforms, email marketing tools, analytics providers). These third parties are obligated to protect your information.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your personal information to third parties for their marketing purposes.

5. Security of Your Information

We use administrative, technical, and physical security measures designed to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

6. Your Data Protection Rights

Depending on your location and applicable data protection laws (such as the Kenyan Data Protection Act, 2019, or GDPR if applicable to your interactions with us), you may have certain rights regarding your personal data. These rights may include:

• The right to be informed about the collection and use of your personal data.
• The right to access your personal data.
• The right to rectification if any of your personal data is inaccurate or incomplete.
• The right to erasure (to be forgotten) in certain circumstances.
• The right to restrict processing in certain circumstances.
• The right to data portability, allowing you to obtain and reuse your personal data for your own purposes across different services.
• The right to object to processing in certain circumstances, including for direct marketing.
• Rights in relation to automated decision making and profiling.

If you would like to exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.

7. Policy for Children

Our Site and services are not directed to children under the age of 13 (or a higher age threshold as required by applicable law, e.g., 16-18 in some jurisdictions for certain processing activities). We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately using the contact information below so we can take appropriate action.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have questions, comments, or concerns about this Privacy Policy, our data practices, or your choices, please contact us at:

Baobab Packaging Solutions Kenya Ltd
[Physical Company Address Placeholder],
Nairobi, Kenya
Email: privacy@bpsafrica.co.ke